1 · Which workflow? 2 · What starts it? 3 · Who signs off on the outcome?

4 · How often? Select… Under 5 times a week 5–25 times a week 25–100 times a week Over 100 times a week Varies 5 · Biggest burden? Select… Manual data entry or copying Searching for records or status Waiting for handoffs or approvals Reconciliation or discrepancy work Rework from missing or incorrect inputs Deadline or backlog pressure Cost of errors

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